Privacy Policy

1. Information We Collect

We collect the following types of data to provide and improve our services:

• Personal Information: Such as your name, email address, phone number, and billing details when you create an account or purchase our services.
• Technical Data: Information about your device, IP address, browser type, and usage patterns through cookies and other tracking technologies.
• Service Data: Interaction data relating to how you use our platform, including timestamps, preferences, and activity logs.

2. How We Use Your Data

We process your information to:

• Provide, manage, and improve our services.
• Communicate with you regarding updates, support, and promotional offers.
• Conduct analytics to understand user behavior and optimize our platform.
• Ensure compliance with legal obligations and enforce our terms and policies.

3. Sharing Your Information

We do not sell your personal data. We may share your information with third parties in the following cases:

• Service Providers: To trusted partners who help us operate our platform (e.g., payment processors, cloud services).
• Legal Requirements: When required to comply with laws, enforce legal claims, or respond to government requests.
• Business Transfers: If ActiveTopia undergoes a merger, acquisition, or sale of assets, your data may be transferred.

4. How We Protect Your Data

We implement appropriate technical and organizational measures to ensure the security of your data, including:

• Encryption of sensitive data during transmission.
• Regular security audits and vulnerability assessments.
• Restricted access to personal data, allowing access only to authorized personnel.

Despite our efforts, no security system is completely impenetrable, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention criteria include:

• Account Data: We retain your account information (name, email, profile) for as long as your account is active. If you delete your account, we will delete or anonymize your data within 30 days, unless retention is required for legal or billing purposes.
• Activity and Fitness Data: Technical logs and fitness activity data are retained to provide your performance history. You may request the deletion of specific activity logs at any time.
• Financial Records: Billing and transaction data are retained for a period of up to 7 years to comply with tax and accounting regulations.
• Anonymized Data: We may retain non-identifiable, aggregated data indefinitely for analytics and AI model improvement.

6. Your Rights

You have the following rights regarding your personal data:

• Access and Portability: Request a copy of your data or transfer it to another service.
• Correction: Rectify any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data where permissible by law.
• Objection and Restriction: Limit or object to certain types of data processing.
• Withdraw Consent: Revoke any consent given for data processing.

To exercise your rights, you can contact us at support@active-topia.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, collect analytics, and deliver targeted advertisements. You can customize your cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. All changes will be posted with an updated effective date.

10. Artificial Intelligence and Personalization

Our platform utilizes Artificial Intelligence (AI) to provide personalized coaching, workout suggestions, and performance analysis.

• Data Usage: To provide these features, our AI models process your fitness data, activity logs, and user profile information.
• No Medical Advice: Our AI Coach provides fitness guidance for informational purposes only. It is not a medical professional. Users should consult a physician before starting any new exercise program.
• Human Oversight: We implement safeguards to ensure AI-generated content is safe and relevant. Users can report inappropriate AI responses directly to support@active-topia.com.

11. User-Generated Content and Community

ActiveTopia includes social features that allow users to share content, post to feeds, and interact with others.

• Public Visibility: Content you post to community feeds may be visible to other members of your gym or the platform.
• Moderation: We reserve the right to remove content that violates our community standards (including bullying, spam, or illegal material).
• Reporting & Blocking: Users are provided with in-app tools to report objectionable content and block other users to ensure a safe community environment.